000bet Terms and Conditions

1 Definitions and Introduction

The following terms are used throughout these Terms and Conditions. Each term has a specific defined meaning to avoid any ambiguity.

1.1 Key Definitions

• "Platform" refers to the 000bet website, mobile version and all associated digital services.
• "User" or "Player" refers to any person registered on the platform.
• "Account" refers to the profile created in a user's name.
• "Taka" or "৳" refers to the Bangladeshi Taka (BDT).
• "Bonus" refers to any promotional credit granted by 000bet.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before a bonus can be withdrawn.

1.2 About the Platform

000bet is an online entertainment gaming and betting platform for players in Bangladesh. We offer a range of gaming services including cricket betting, slots and casino games. Secure financial transactions via bKash, Nagad and Rocket are a key feature of our platform.

2 Account Registration

To enjoy the full range of services on the 000bet platform, you will need to create an account. Please keep the following points in mind during the registration process.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• Your name, date of birth, mobile number and other contact details must be genuine.
• Creating an account under another person's identity or with false information will be treated as fraud.
• Keeping your password confidential is entirely your responsibility. Do not share your password with anyone.

2.2 Account Verification (KYC)

000bet reserves the right to verify the identity of users. For withdrawal requests or transactions above a certain amount, we may ask for your national ID, birth certificate or other supporting documents. Transactions may be delayed until verification is complete.

2.3 Account Security

You are personally responsible for all activity on your account. If you suspect any unauthorized access, please notify our support team immediately. Assistance is available 24/7 via live chat.

3 Eligibility and Age Requirement

3.1 Age Requirement

If a user is found to be under 21 during age verification, the account will be closed immediately and all transactions will be considered void.

3.2 Geographic Eligibility

000bet primarily provides services to players in Bangladesh. Using the platform from regions where online gaming is legally prohibited or restricted is entirely at the user's own risk. 000bet bears no liability in this regard.

3.3 General Eligibility

• Users must be mentally capable and freely choosing to use the platform.
• Anyone whose account has previously been suspended or closed by 000bet may not register again.
• Any person who has voluntarily registered to exclude themselves from gaming is prohibited from creating an account.

4 Deposits and Withdrawals

Financial transactions on the 000bet platform are conducted through Bangladesh's popular mobile banking services. The following rules must be followed for all transactions.

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket.
• You must provide the correct transaction ID when making a deposit.
• Depositing using another person's account or payment method is prohibited.
• Once a deposit is successful, it generally takes a few minutes to be credited to your account.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals are only possible from verified accounts.
• Withdrawals will be made to the same payment method used for the deposit.
• Bonus balance cannot be withdrawn directly — not until the wagering requirement has been met.

4.3 Fraudulent Transactions

If a chargeback, reversal or fraudulent payment is suspected, 000bet reserves the right to suspend the account immediately and conduct a full investigation.

5 Bonuses and Promotions

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit up to a maximum of ৳5,000. The following conditions must be met to enjoy the bonus:

• A minimum deposit of ৳100 is required for the bonus to apply.
• A 15x wagering requirement must be met to withdraw the bonus.
• If the wagering requirement is not met within 30 days of receiving the bonus, the bonus will be forfeited.
• A user may receive the welcome bonus only once.

5.2 Other Promotions

000bet may offer various promotional offers from time to time. Each promotion will have its own terms and conditions, which will be communicated at the time of announcement. General bonus rules apply to all promotions.

5.3 VIP Program

The 000bet VIP program has four tiers. You can move up to a higher tier through regular play:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.4%.
• Gold: Weekly cashback up to 0.6%.
• Platinum: Weekly cashback up to 0.8%.

The final decision regarding VIP tier status and cashback calculations rests solely with 000bet. Cashback amounts and calculation methods are subject to change.

5.4 Bonus Abuse

If bonus abuse or an attempt to obtain a bonus through fraudulent means is detected, the account will be suspended and the bonus forfeited. Claiming bonuses across multiple accounts, sharing bonuses between family accounts and other misconduct are considered bonus abuse.

6 Gaming Rules

6.1 General Gaming Terms

All games on the 000bet platform are conducted in a fair and transparent manner. Fair play principles are strictly upheld. Each game has its own rules and payout structure, which are communicated before the game begins.

6.2 Technical Issues

If a game is interrupted due to a technical fault, disconnection or software issue, 000bet will attempt to restore the state of the game. However, in some cases the bet may be cancelled and the original amount refunded. In such cases, the decision of 000bet is final.

6.3 Betting Limits

Each game and betting market has specific minimum and maximum bet limits. These limits are clearly displayed in the game interface. 000bet reserves the right to change these limits at any time.

6.4 Cricket and Sports Betting

For cricket and all other sports betting, event results are taken from independent sources. Specific rules regarding the settlement of bets on cancelled matches, abandoned games or other uncertain situations will apply separately. The specific rules for each event will be stated on the platform.

7 Prohibited Activities

The following activities are strictly prohibited on the 000bet platform. Violations may result in permanent account closure and legal action.

7.1 Identity and Fraud

• Creating an account under a false identity.
• Using another person's identity documents or information.
• Playing games using bots, automated software or artificial intelligence.
• Attempting to gain unauthorized access to or hacking the game system.

7.2 Financial Crimes

• Money laundering or processing illegal funds.
• Fraudulent payments or chargebacks.
• Using unauthorized or stolen payment methods.
• Bonus abuse across multiple accounts.

7.3 Platform Security Breaches

• Attempting to modify the platform's code or software.
• Unauthorized access to other players' accounts.
• Exploiting platform vulnerabilities (bugs) for gain.
• Sending viruses or harmful programs.

8 Account Suspension & Closure

8.1 Closure by 000bet

000bet may suspend or permanently close an account at any time without prior notice in the following circumstances:

• If these terms and conditions are violated.
• Suspicion or evidence of fraud.
• Age restriction violation.
• Suspicion of money laundering.
• For the purpose of an investigation.
• Due to regulatory or legal directives.

8.2 Closure by the User

You may close your account at any time by contacting our support team. You will be given the opportunity to withdraw your verified balance before the account is closed.

8.3 Inactive Accounts

An account may be marked as inactive if there have been no transactions or logins for 12 months. An administrative fee may apply to inactive accounts. Please keep the contact information on your account up to date so we can reach you.

9 Privacy & Data Protection

000bet follows our Privacy Policy when collecting, using, and protecting your personal information. This policy is an integral part of these terms and conditions.

9.1 Purpose of Data Collection

• Account verification and management.
• Processing financial transactions.
• Fraud prevention and ensuring security.
• Providing customer service.
• Meeting legal and regulatory obligations.

9.2 Data Security

000bet uses industry-standard SSL encryption and security protocols to protect your data. However, no method of internet transmission is 100% secure. We ensure the highest level of security within our capabilities.

9.3 Sharing Data with Third Parties

000bet does not sell your personal information to third parties. Limited information may be shared with necessary parties only for payment processing, technology services, and legal obligations.

10 Responsible Gaming

000bet places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment, not a means of income.

10.1 Setting Self-Limits

Players can contact the support team to request deposit limits, betting limits, or a temporary break to keep their gaming experience in check.

10.2 Voluntary Break

Any player may, at their own request, exclude themselves from their account for a set period or permanently. The option to reverse this request will be limited.

10.3 Support

If you are experiencing problems related to gaming addiction, visit our Responsible Gaming page for detailed information and ways to get help. Our 24/7 support team is always by your side.

11 Limitation of Liability

11.1 Service Availability

Continuous and uninterrupted availability of the 000bet platform is not guaranteed. The service may be temporarily unavailable due to maintenance, upgrades, or technical reasons. 000bet is not liable for any financial loss in such situations.

11.2 Gaming Decisions

The decision to participate in games and place bets is entirely your own. 000bet is not responsible for any financial losses arising from game outcomes. Gaming always carries financial risk.

11.3 Third-Party Services

000bet is not responsible for transaction delays or issues caused by system problems at payment service providers such as bKash, Nagad, or Rocket. 000bet's liability for software errors by third-party game providers is also limited.

11.4 Maximum Liability

In any circumstance, 000bet's total liability will be limited to the actual amount you deposited in relation to that specific incident.

12 Changes to Terms

12.1 Right to Make Changes

000bet reserves the right to change, amend, or revise these terms and conditions at any time. For significant changes, an effort will be made to notify registered users through their contact details.

12.2 Effective Date

Updated terms and conditions will take effect from the date they are published on the website. Continued use of the platform after any changes will be considered your acceptance of the new terms and conditions.

12.3 Dispute Resolution

If any dispute arises regarding these terms and conditions, please first try to resolve it by contacting our support team. You can reach us via 24/7 live chat or by email at [email protected].

12.4 Language

These terms and conditions have been prepared in Bengali and the Bengali version is authoritative. Translations into other languages may be provided for convenience only.