000bet Privacy Policy Your Information Is Protected

Last Updated: January 2026

1 Introduction and Purpose

000bet ("we", "us", or "platform") operates a trusted online gaming and betting platform for players in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and the circumstances under which we share it with third parties.

By registering with or using 000bet's services, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected] for any questions.

This policy applies only to individuals aged 21 or older. 000bet never collects information from minors.

2 What Information We Collect

000bet may collect the following types of information from you:

a) Identity Information

Full name and date of birth
National ID card or passport number (for identity verification)
Address and location details
Email address and mobile number

b) Financial Transaction Information

bKash, Nagad, and Rocket account numbers (for processing deposits and withdrawals)
Transaction history, amounts, and dates
Balance and bonus details

c) Usage Information

Gaming history and betting activity details
Login time, session duration, and device information
IP address and browser type
Information collected through cookies and web beacons

d) Support Communication Information

Information provided via live chat or email
Details of complaints, questions, or feedback

3 Purposes of Information Use

000bet uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used for account registration, verification, and day-to-day management. Financial information is required to process deposits and withdrawals via bKash, Nagad, and Rocket. 000bet ensures that all financial transactions are completed accurately.

3.2 Identity Verification and Fraud Prevention

We verify identity to ensure account security and prevent unauthorized access. If any suspicious transaction or activity is detected, 000bet takes immediate action.

3.3 Customer Service Improvement

By analyzing your usage patterns, we further improve the experience on our platform. Using your support request history, our 24/7 live chat team can assist you more effectively.

3.4 Ensuring Responsible Gaming

Monitoring players' gaming behavior to identify potentially problematic gambling tendencies and provide support is part of 000bet's commitment.

3.5 Legal Compliance

Retaining certain information to comply with applicable laws and regulations may be legally required.

4 Cookies and Tracking Technologies

000bet's website and mobile platform use cookies and similar tracking technologies. Cookies are small data files stored on your device.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions and remember your preferences. Disabling these cookies may cause the platform to not work properly.

4.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform. This information is not personally identifiable and is used solely for service improvement.

4.3 Cookie Controls

You can accept or reject cookies at any time from your browser settings. However, please note that disabling cookies may limit your browsing experience.

5 Sharing Information with Third Parties

000bet does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used solely to process the specific transaction.

5.2 Game Software Providers

Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft supply the technology needed to operate games on our platform. Minimum relevant information may be shared with them for game operation.

5.3 Legal Obligations

Information may be provided at the request of authorities in cases of court orders, government directives, or other legal obligations.

000bet never sells your information to third parties for advertising, marketing, or any other commercial purpose.

6 Data Security Measures

000bet uses industry-standard technology and practices to protect your personal and financial information.

6.1 Encryption Technology

All information transmitted on our platform is protected by SSL (Secure Socket Layer) encryption technology. This technology ensures that all communication between your browser and our servers is encrypted and unreadable by third parties.

6.2 Access Controls

Access to your information is strictly controlled. Only authorized staff who require access for their work will be able to view your personal information.

6.3 Security Monitoring

Our systems are monitored around the clock. Any unusual activity or security threat is quickly identified and the necessary steps are taken.

6.4 Acknowledgment of Limitations

Although we take the highest precautions to protect your information, it is not possible to guarantee that the transmission of data over the internet is completely secure. However, 000bet always strives to maintain the best technical measures available.

7 Data Retention Period

000bet retains your personal information only for as long as necessary:

All relevant information is retained while your account is active.
Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
Financial transaction records are retained for a defined period in accordance with legal requirements.
After the specified period, unnecessary information is securely deleted or anonymised.

8 Your Rights and Controls

As a user of 000bet, you have certain important rights regarding your personal information:

8.1 Right of Access

You may ask 000bet at any time what information we hold about you. After the relevant identity verification, we are obliged to provide you with that information.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Keeping your information accurate is also important for the security of your account.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, immediate deletion may not be possible in cases of legal obligations, ongoing disputes, or pending transactions.

8.4 Right to Object to Processing

If you have an objection to the processing of your information, you may let us know. We will review your objection and take appropriate action.

8.5 How to Submit a Request

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request as quickly as possible.

9 Protection of Minors

000bet strictly prohibits providing services to anyone under the age of 21. Our registration process includes age verification steps. If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated information will be deleted.

10 Policy Changes and Updates

000bet reviews this privacy policy from time to time and updates it as necessary. When changes are made:

The "Last Updated" date at the top of this page will be changed.
For significant changes, registered users may be notified by email or via a notice on the platform.
Continued use of the platform after changes will be considered acceptance of the new policy.
Previous versions of the policy will be provided upon request.

We encourage users to review this page regularly.

11 Responsible Gaming and Use of Information

000bet is committed to responsible gaming. By analyzing data on your gaming behavior, we can identify potentially problematic gambling tendencies and provide support where needed. This process is conducted in complete confidentiality and the sole purpose is to ensure your well-being.

To learn more about responsible play, visit our Responsible Gaming page.

12 Contact Us

Privacy-Related Contact

If you have any questions about this privacy policy, wish to request access to or deletion of your information, or have any concerns, please contact us through the following:

Live Chat: 24/7 support in Bengali

Email: [email protected]

Response Time: Usually within 24 hours

Proof of identity may be requested to verify your request. This is a necessary step to ensure the security of your information.

Related Policies

Alongside our privacy policy, it will be helpful to also read the following documents:

000bet operates a secure and reliable platform with SSL encryption and fair play guaranteed.